Here to help.

Contact Iconic Prints.

For orders, returns, collection arrangements or a personalised-picture enquiry, email lee_stephen@hotmail.com.

Business and returns address

Collection is by arrangement. Please contact us before visiting.

Delivery & collection.

• UK delivery: £3.95 per order for up to three framed prints, including mixed A4 and A3 sizes.
• Free collection from NE31, by arrangement.
• Dispatch next working day after payment for catalogue orders. Working days are Monday–Friday, excluding bank holidays. Dispatch means handing the parcel to the carrier; it is not a next-day arrival guarantee.
• Personalised work has a separately agreed production and dispatch timescale.
• For more than three frames by delivery, email us for a quote before ordering. International delivery is not offered through checkout.

Any postage cost above the £3.95 customer charge is covered by Iconic Prints. The order total is shown before payment. Carrier transit estimates will be confirmed when the shipping service is selected; no guaranteed arrival date is promised.

Ordering

Choose your artwork and size, review quantities and bundle savings in the bag, select delivery or collection, then check the total. You can correct the bag before continuing to Stripe. Checkout and customer support are in English. Keep your payment reference and receipt. Personalised requests are enquiries, quoted separately, and are not paid catalogue orders.

Returns & refunds.

Standard catalogue prints

For online orders, tell us within 14 days after delivery if you wish to cancel. You then have 14 days to return the prints. Email your order reference and return to the address above. You pay return postage for a change of mind; please pack frames securely.

When you cancel the whole order, we refund the prints and standard outward delivery. Refunds go to the original payment method within 14 days of receiving the goods or evidence of return, whichever is earlier. We may reduce a refund for handling beyond what is reasonably needed to inspect the goods.

Personalised work

The change-of-mind cancellation right does not apply to genuinely personalised goods made to your specifications. Standard catalogue designs remain covered even if printed after ordering. Faulty-goods rights are unaffected.

Faulty, damaged or incorrect items

Email us so we can arrange the appropriate remedy and cover necessary return costs. Photos can help us investigate, but do not limit your rights. This policy does not reduce your statutory rights.

Optional cancellation form.

You can use this form, or simply email a clear cancellation request. You do not have to use the form.

To: Iconic Prints, 20 Cressida Gardens, Hebburn, NE31 1FJ
Email: lee_stephen@hotmail.com

I give notice that I cancel my contract for:
[Describe the goods]

Order reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

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Your privacy.

Lee Stephen trading as Iconic Prints is responsible for the customer information it uses. Contact us at the email or postal address above for privacy questions.

What we use and why

We use names, email addresses, delivery details, chosen artwork, quantities, prices, payment references, payment status, dispatch or collection status, carrier names and tracking numbers to handle enquiries, fulfil orders, arrange collection, provide support and manage refunds. Our basis is taking steps at your request before a contract and performing that contract. We retain records needed for tax and accounting obligations on the basis of legal obligations. We use necessary technical records for our legitimate interests in operating and protecting the website and resolving disputes.

Stripe handles card details; this website does not store full card numbers or card security codes. We store order and payment-status records. Delivery addresses are retrieved securely from Stripe by the owner.

Who receives information

Information is processed by our hosting and storage providers (OpenAI Sites and Cloudflare), Stripe for payments, our email service for correspondence, and the selected carrier where needed to deliver an order. ChatGPT sign-in protects the owner area; customers can browse without signing in. Providers may process information internationally under their applicable transfer arrangements. See Stripe’s privacy notice, OpenAI’s privacy policy and Cloudflare’s privacy policy for their processing details.

Browser storage and requests

Your bag, delivery choice, saved prints and recently viewed prints use browser storage. Checkout uses session storage to match the paid order to your bag. You can clear these through your browser settings. We do not use analytics or advertising trackers in this shop. Hosting may process technical connection records.

The requests form prepares an email in your email app. It does not upload photos to the website. If you send an email, we receive the information and attachments you choose to send to discuss the request. We do not add enquiry or order details to a marketing list.

Retention and your rights

We retain information only for as long as needed for the enquiry, order, support, applicable record-keeping obligations or a relevant dispute. We review information when those purposes end. You can ask for access, correction, erasure or restriction of your information, and where applicable object or request portability. Some records must be retained for legal reasons. Email us to exercise your rights. You can also complain to the Information Commissioner’s Office.

Providing delivery and contact details is necessary to process a delivered order. We do not use your information for automated decisions or profiling with legal or similarly significant effects.

Resend processes your email address and order details to send transactional emails on our behalf. These emails contain your selected prints, payment total and delivery or collection information. For delivered orders, a dispatch email can also include your carrier and tracking number once your parcel has been handed over. Replies go to lee_stephen@hotmail.com. Order emails are not a marketing subscription.